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Get started with ReplifyA practical launch checklist from workspace setup to the first owned customer conversation.Connect customer and social channelsPrepare permissions, connect supported networks, and verify the first inbound and outbound activity.How AI, automations, and flows handle an inbound messageThe complete response order, ownership rules, fallback behavior, and duplicate-reply protection.
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43 articlesGetting startedFind workspace pages and settingsFind AI, WhatsApp, social tools and each setting in its owning workspace page.2 min readGetting startedFind answers in the Help Center and JournalSearch practical guides, browse topics, and discover customer operations stories in English or Arabic.2 min readGetting startedGet started with ReplifyA practical launch checklist from workspace setup to the first owned customer conversation.6 min readGetting startedConnect customer and social channelsPrepare permissions, connect supported networks, and verify the first inbound and outbound activity.1 min readInbox & ownershipShared inbox ownership, queues, and SLAUnderstand shared tasks, unread messages, assignments, response deadlines, and escalation.3 min readAI & automationsConfigure and test the Replify AI agentConfigure customer behavior and your merchant Assistant, review drafts, and test grounded replies.2 min readAI & automationsHow AI, automations, and flows handle an inbound messageThe complete response order, ownership rules, fallback behavior, and duplicate-reply protection.2 min readInbox & ownershipHuman handoff and returning a conversation to AIWhat customers and teammates see when AI or a flow requests human help, and how AI resumes safely.2 min readAI & automationsBuild your first Replify automationBuild a CRM workflow, configure its nodes, recover draft changes, and review before activation.5 min readInbox & ownershipDo not disturb and returning a conversation to AIControl outgoing messages and let AI answer pending customer messages with conversation context.2 min readCRM & salesManage contacts, fields, and sales pipelinesKeep a usable customer record and turn qualified conversations into owned deals.2 min readAppointmentsSet up appointments and calendar syncCreate appointment types, availability, booking links, confirmations, reminders, and optional Google Calendar sync.2 min readCommerce & integrationsUse the Replify integration with SallaConnect a Salla store and turn commerce events into customer context, messages, and owned operational work.7 min readChannels & analyticsPlan social publishing and use channel analyticsCreate channel-aware drafts, schedule supported posts, and learn from reported performance.1 min readAI & automationsTroubleshoot why AI did not replyA safe diagnostic order for response mode, ownership, flow and automation claims, balance, knowledge, and provider errors.2 min readInbox & ownershipUnderstand unread counts, notes and attachmentsCheck shared read status and safely access conversation media.2 min readAI & automationsAI model and Knowledge retrieval settingsPlatform administrator reference for models, retrieval thresholds and indexing.2 min readAppointmentsSet a separate appointment schedule for each teamConfigure service hours, split shifts and date exceptions.1 min readAppointmentsBook, find or change an appointment with AIChoose real slots, confirm bookings and safely correct an appointment request.2 min readAppointmentsUse appointment calendar views and booking detailsFind bookings, filter staff and manage appointment status.2 min readAppointmentsConnect Google Calendar and manage Meet linksSelect an appointment calendar, control Meet and resolve connection issues.2 min readAppointmentsSet appointment confirmations and WhatsApp remindersConfigure reminder timing, templates and safe delivery.2 min readAI & automationsVerify your WhatsApp number for the AssistantPair an administrator number and check its saved verification state.2 min readAI & automationsReview Assistant actions, templates and permissionsApprove exact actions and distinguish template review from campaign launch.5 min readAI & automationsSchedule Assistant reports and remindersChoose a source, period, timezone and delivery channel before approval.3 min readAI & automationsAnswer and manage Assistant Knowledge questionsFill missing business facts and approve reusable Knowledge after review.1 min readGetting startedGet product support and current Replify pricingKnow public chat limits, support hours and support appointment options.2 min readChannels & analyticsUse WhatsApp with Replify: setup, inbox, templates, and toolsConnect multiple WhatsApp numbers, route conversations safely, use templates and Flows, and manage business tools.3 min readChannels & analyticsUse Instagram with Replify: DMs, comments, publishing, and insightsConnect multiple Instagram business profiles and coordinate DMs, comments, Reels, publishing, and analytics.3 min readChannels & analyticsUse Messenger with Replify: shared inbox and response ownershipConnect Messenger profiles, route inbound conversations, assign ownership, and respect network messaging policies.2 min readChannels & analyticsUse X with Replify: DMs, replies, publishing, spend, and analyticsOperate X messages, mentions, scheduled posts, published edits, and analytics with a workspace spend guard.2 min readChannels & analyticsUse LinkedIn with Replify: company publishing, comments, and analyticsManage LinkedIn profiles, organization posts, comments, reshares, documents, and performance insights.2 min readChannels & analyticsUse TikTok with Replify: content publishing and account insightsConnect TikTok profiles, publish supported video or photo content, schedule safely, and analyze account performance.2 min readChannels & analyticsUse YouTube with Replify: videos, comments, and channel analyticsCoordinate YouTube publishing, comment work, channel ownership, and audience analytics from Replify.2 min readChannels & analyticsUse Google Business with Replify: reviews, posts, and local metricsManage location reviews, review replies, local posts, and performance signals for connected business locations.2 min readChannels & analyticsUse Pinterest with Replify: Pins, boards, scheduling, and analyticsPublish to the right board and section, add disclosures, manage descriptions, and read Pin performance.2 min readChannels & analyticsUse Reddit with Replify: communities, messages, posts, and repliesCoordinate Reddit community posts, comments, supported messages, moderation, and analytics without losing subreddit context.2 min readChannels & analyticsUse Telegram with Replify: messages, channel posts, and sender controlConnect Telegram identities, handle reply-oriented conversations, publish channel content, and preserve the correct sender.2 min readChannels & analyticsUse Snapchat with Replify: Public Profile publishing and insightsConnect eligible Snapchat Public Profiles, publish organic content, schedule carefully, and review profile insights.2 min readChannels & analyticsUse Replify social analytics across connected channelsUnderstand posting, inbox, profile, audience, timing, cadence, and content-lifespan analytics without mixing incompatible metrics.2 min readChannels & analyticsWhat's new in Replify social and multi-profile operationsUse multiple profiles and WhatsApp numbers, safer sender controls, richer engagement actions, publishing lifecycle tools, and advanced analytics.2 min readAI & automationsCreate and follow a support ticketFollow a support issue on the web and eligible WhatsApp updates, with a ticket reference and resolution history.5 min readAI & automationsWork with AI in your workspace and on WhatsAppUse Chat, follow tasks and approvals, analyze attachments and optionally verify your WhatsApp number.6 min read