The Salla integration should connect store events to customer operations, not create a separate dashboard. Replify keeps the merchant in one embedded operating experience while commerce data enriches the customer record and triggers controlled actions.
Before connecting
- Use the merchant account authorized to install and manage the app.
- Confirm the store, messaging channel, and Replify workspace that should be linked.
- Decide which order and customer events are operationally useful.
- Prepare approved WhatsApp templates for proactive messages outside the service window.
Connect the store
Open Commerce and start the Salla connection. Complete the secure authorization flow and return to Replify. Do not share or paste access tokens into the workspace.
Verify synchronized context
Create a safe test order or use a demo store. Confirm the customer, order reference, status, cart or product context, channel identity, and event time appear in the correct workspace. Repeated webhook delivery must not create duplicate customer actions.
Build valuable workflows
High-value examples include abandoned-cart recovery with consent, order confirmation, shipment updates, delivery exception routing, review requests after fulfillment, VIP recognition, repeat-purchase follow-up, and a support handoff that includes the order context.
Use deterministic automations for known events and actions. Use AI to explain approved policies, collect a missing order number, or summarize the case. Keep refunds, account-specific order changes, and policy exceptions with a person.
Merchant control
Give merchants clear toggles for customer-facing messaging, templates, quiet hours, consent rules, event selection, and escalation. Every send should have an audit trail, and failures should create visible operational work rather than disappearing.
Troubleshooting
If events stop, check installation status, authorization, webhook delivery, store ownership, subscribed events, and workspace mapping. Reconnect through the supported app flow instead of manually editing credentials.
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