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Owned customer operations

Turn everycustomer signalinto actionintelligently.

Replify routes WhatsApp and supported social activity through known flows first. AI can reply from your knowledge base, ask for a missing detail, hand off when trigger words or knowledge gaps appear, or close the task when it is resolved.

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Signal orchestration map
WhatsAppOrder update
InstagramProduct question
MessengerDelivery request
Google BusinessNew 5-star review
XBrand mention
TikTokProduct feedback
Automatic reply sentGrounded response delivered
Clarification requestedOne missing detail collected
Handed to teammateReason and summary attached
Work moved forwardTask, record, or deal updated
Signal examples
  • SarahI need help with my order
  • AlexCan I change my delivery address?
  • EmmaDo you ship to my area?
  • JasmineLoved the product
01 / 04

Route deliberately.

Keyword flows can handle known journeys and direct handoffs before AI runs.

02 / 04

Reply automatically.

AI can send a grounded answer or ask one focused question when details are missing.

The Replify engine
Flow first. AI when needed.
Flows firstAutomations nextAI decisionAgent or admin
03 / 04

Hand off cleanly.

Exceptions move to an available agent or admin with the reason and summary attached.

04 / 04

Close the loop.

Resolved AI-owned tasks can close on confirmation or after the configured quiet window.

Supported Platforms

  • WhatsApp
  • Instagram
  • Messenger
  • X
  • LinkedIn
  • TikTok
  • YouTube
  • Telegram
  • Google Business
  • Pinterest
  • Reddit
  • Snapchat

The actual message path

From signal
to outcome.

Flows handle known paths first. Matching automations run next. AI sees what remains and can send, clarify, hand off, close, or stay silent.

Flow Automation AI Human or admin
01
Flow

Match a known path

Keyword flows and active journeys can send buttons, lists or media, collect input, branch, tag, or hand off before AI runs.

Keyword: delivery
02
Automation

Apply operational rules

Matching triggers can send, wait, update records, assign work, create or update deals, and call webhooks.

Tag + field updated
03
AI

Reply, clarify, or hand off

AI uses business inputs, matched knowledge, recent task history, and supported image or audio analysis to decide safely.

Automatic reply sent
04
Ownership

Keep one accountable owner

Handoffs move an AI-owned task to an available agent or admin with a customer acknowledgement and internal summary.

Assigned to Sara

Message handling

Build the handling path once.

Inbound signal
Flow check
Automation check
AI decision
Send or clarify
Handoff or close

Control

Keyword flows for known paths

Match exact or contains keywords, send buttons, lists, or media, collect input, set tags, branch, and hand off deterministically.

Automate

Event workflows around the conversation

Trigger on messages, contacts, leads, assignments, fields, tags, or schedules; then send, wait, update, assign, create deals, or call webhooks.

Resolve

AI auto-reply with safe handoff

After flows and automations, AI can send a grounded reply, ask one question, stay silent, close a resolved task, or hand off with a staff summary.

Industry presets

Start from an
operating model.

Choose from 14 industry presets for contact fields, tags, pipeline stages, and ready-to-clone automation recipes.

  • 01Ecommerce
  • 02Automotive
  • 03Medical
  • 04Education
  • 05Real Estate
  • 06Home Services
  • 07Beauty Salons
  • 08Travel & Visa
  • 09Restaurants
  • 10Gyms
  • 11Legal & Accounting
  • 12Insurance
  • 13Events
  • 14Property Maintenance

Trust & security

Built for
accountable teams.

  • Granular workspace permissions

    Admin roles plus page-level access for agents.

  • Account-scoped data policies

    Workspace records are protected by row-level policies.

  • Encrypted WhatsApp & AI credentials

    AES-256-GCM protects stored platform secrets.

  • Verified provider webhooks

    Meta and connected social events are HMAC-verified.

  • Application-level request limits

    Login, messaging, admin, and API paths are bounded.

  • API & social audit logs

    Review API requests, publishing, and social actions.

Pricing

Pricing that follows
your operation.

Every plan starts with a 14-day free trial. No card is required, and you get one admin user, one connected social account, 500 AI inbox replies, and unlimited access to every other feature.

01 / 03

Launch

Everything a growing customer operations team needs.

SAR 199/ month

Billed monthly

  • 3 team members
  • 3 connected social media accounts
  • Unlimited AI replies
  • Shared team inbox
  • AI customer service agent
  • AI business analyst
  • AI workflow builder
  • Social media analytics
  • Conversation assignment
  • Custom AI knowledge base
  • Salla and Zid integrations
  • 1 custom system integration included after becoming a paid customer
Start with Launch
02 / 03Most popular

Growth

More seats and connected accounts for scaling teams.

SAR 299/ month

Billed monthly

  • Everything in Launch
  • 6 team members
  • 6 connected social media accounts
Start with Growth
03 / 03

Scale

Higher capacity for established customer operations teams.

SAR 499/ month

Billed monthly

  • Everything in Launch
  • 10 team members
  • 12 connected social media accounts
Start with Scale

All prices are in SAR per month. VAT and third-party messaging fees may apply.

Custom integrations · included

Connect your system to Replify with a custom integration.

One custom integration is included at no extra cost—even when your platform is not listed. We map the available API, connect the data you need, and verify the handoff with your team.

Tell us what to connect
  • Odoo
  • Oracle ERP
  • SAP ERP
  • monday.com
  • Airtable
  • Salla
  • Zid
  • Shopify

Examples shown · connection scope follows each platform's available API

FAQ

Questions
answered.

Replify supports a shared WhatsApp inbox plus connected profiles for Instagram, Messenger, X, LinkedIn, TikTok, YouTube, Google Business, Pinterest, Reddit, Telegram, and Snapchat. DMs, comments, reviews, publishing, scheduling, and analytics vary by platform and account permissions.

Final step

Every signal deserves a next step.

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