Daily Knowledge questions are optional. They help fill recurring gaps in customer answers.
Set up and answer
- Enable the schedule in AI Agent. Start with 09:00 in your workspace timezone, or choose another time.
- Review a digest of up to three recurring or important gaps.
- Answer the focused question, or skip, snooze or dismiss it.
- Review the proposed Knowledge entry before approving it. Conflicting facts need clarification.
- Wait for successful indexing before the gap is resolved and the fact becomes reusable.
Approving one case answer is separate from publishing reusable Knowledge. Saved personal preferences do not replace business Knowledge or grant action permissions.
Stop or change questions
- Send stop knowledge or إيقاف أسئلة المعرفة.
- Or pause/change the schedule in AI Agent.
For customer tone and behavior, update and publish customer instructions instead.
Still need help?
Tell us what you were trying to do, the channel involved, and what you expected to happen.