Set a separate appointment schedule for each team

Set service hours

1. Open Workspace settings → Appointments → Services & staff.
2. Create or edit a service, such as Sales or Support, and select eligible staff.
3. Under Team schedule for this service, enable Use a separate service schedule.
4. Choose weekly days/hours. Add periods for breaks or split shifts.
5. Add Service date exceptions to close a date or replace its hours.
6. Choose Save service. All times use the workspace booking timezone.

How availability is combined

• Custom service hours replace shared staff weekly hours for that service.
• Staff date exceptions still apply: a staff day off closes all their services; specific staff exception hours restrict that day's service hours.
• An empty custom schedule closes the service unless an open date exception applies.
• Turn off the separate schedule to use shared staff weekly hours again.
• Duration, buffers, minimum notice, maximum advance and calendar conflicts still apply. Shared staff cannot be double-booked.

Public booking, customer AI, merchant Assistant and manual booking use the selected service's rules. Existing appointments remain saved after schedule changes; future availability and booking changes use the new schedule.