Configure confirmations and reminders
- Open Workspace settings → Appointments.
- Set the service's confirmation rule and Reminder minutes. Use instant confirmation only for services that do not require staff approval.
- Open Booking page → Branding & messages → WhatsApp reminders (optional).
- Select an approved Meet reminder template when using WhatsApp Meet reminders. Confirm customer consent and channel eligibility.
- Check the actual reminder state in booking details.
What customers receive
- A confirmed booking can include its actual ready Meet link.
- AI states reminder timing only when a reminder is saved. A booking inside its lead time can receive an immediate reminder.
- Pending staff approval or a missing reminder does not justify a reminder promise.
- Meet links and Calendar sync work independently of WhatsApp reminders; template approval does not enable or disable Meet itself.
Blocked or uncertain delivery
- Delivery rechecks cancellation, consent, appointment time, DND and ownership.
- DND-suppressed reminders are terminal. Turning DND off does not replay them.
- Unknown provider outcomes need reconciliation before retrying; contact support instead of repeatedly resending.
- Explicit rescheduling creates a new reminder opportunity, still subject to consent and DND.
Before launch, test booking, rescheduling, cancellation and completion. Check Replify, the external calendar, staff assignment and the customer message agree.
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